Unreported Claims Management for Fleets
Alleged or unreported incidents can present a sizeable challenge for corporate fleets, due to the potential reputational risks, and substantial claims & legal costs involved.
To alleviate this challenge, sopp+sopp have robust processes in place to ensure all third-party reported incidents are fully investigated, validated, and checked to ensure they’re legitimate before they’re progressed.
We achieve this by cross-referencing multiple data sources, all embedded within our claims system, including initial FNOL, telematics, and surveillance data - ensuring any falsified claims are identified quickly.
This ensures we’re always able to deliver swift support to genuine third-party claimants, ensuring cost & reputational risks are managed, while repudiating any falsified claims.
Data-Driven Anti-Fraud Validation
Integrating with multiple industry data sources to audit and validate third-party reports, and reduce the risk of exaggerated or fraudulent claims.
Controlling the Cost of Unreported Incidents
We work to secure the most cost-effective outcomes of third-party claims, including through active engagement, and cost-focused repair engineering.
Focused on Reputation & Risk Management
Taking a pragmatic, empathetic approach to unreported third-party claims, ensuring your brand’s reputation is managed & upheld to a high standard.
Trusted by a Range of Leading Commercial Fleets…
Brand-Conscious Management of Unreported Fleet Incidents
sopp+sopp’s unreported claims management service helps our fleet customers to minimise both the reputational and financial impact of unreported third-party incidents, and ensure seamless third-party claim journeys - with a focus on cost control and operational efficiency.
Discover All our Fleet Management Services…
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First Notification of Loss (FNOL)
Our UK-based fleet FNOL service is tailored to the bespoke complexities and reporting requirements of our commercial fleet customers, and the preferences of their drivers.
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Managed Vehicle Recovery Service
Our fully-integrated vehicle recovery service comes as standard alongside our in-house FNOL solution, providing 24/7/365 support for vehicles of all sizes & fuel types.
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In-vehicle Video Monitoring Solutions
Harnessing in-vehicle telematics & camera technology to enable data-driven incident reporting, third-party intervention, liability assessment, and risk management.
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Third-Party Intervention (TPI)
Our dedicated Third-Party team provide an empathetic, brand-centric intervention service - focused on swift engagement, reputation management, and cost control.
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Intelligent Repair Deployment
sopp+sopp have a comprehensive triage and deployment process designed to get fleet vehicles back on the road swiftly, while also actively controlling the cost of repair.
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Effective Repair Management
sopp+sopp’s dedicated, in-house repair management team works proactively on behalf of our customers to reduce vehicle downtime once a repair has been deployed.
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In-House Engineering Division
Our in-house engineering team is comprised of over 60 engineers - validating all estimates to control costs, support sustainability targets, and drive down key-to-key durations.
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Uninsured Loss Recovery (ULR)
Our Uninsured Loss Recovery service supports fleets in minimising non-fault claims expenditure, by seeking to recover all eligible losses from the at-fault insurer.
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De-Fleeting & End-of-Lease Management
We have extensive experience providing support for customers when de-fleeting vehicles, for both owned and leased assets which have reached the end of their service.
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Unreported Claims Management
sopp+sopp’s unreported claims management service helps our fleet customers to minimise both the reputational and financial impact of unreported third-party incidents.
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Post-Incident Admin & Investigations
Our dedicated fleet admin team are supported by our proprietary claims technologies, facilitating automation and higher accuracy throughout everyday claims processes.
