Our Approach
1 - True customer partnership
We work alongside our customers and listen carefully, not just to the initial brief, but throughout the term of our partnership. We act quickly on change requests and proactively identify opportunities for service or relationship improvement.
Tailored service delivery to meet customer requirements and ensure market leading performance, every time
Continual investment in the latest technology
Proactive development of services and solutions in line with customer and industry needs
Anonymised benchmarking of best-in-class performance across our wide and diverse customer base
“sopp+sopp have demonstrated that even during extremely challenging times, they remain focused on understanding Centrica’s needs and bringing innovative solutions to the table that enable us to leverage their technology, people and services to deliver measurable benefits.
With the advancements in vehicle technology, growth in data volumes and increased customer expectations it’s important that Centrica choose partners that truly understand our vision, strategy and challenges – sopp+sopp are one such partner and we look forward to continuing our collaboration.”
2 - Collaborative partner ecosystem
sopp+sopp adopt a true partnership approach when working with customers, intermediaries, and suppliers. We provide open, clear lines of communication and our embedded continuous improvement strategy ensures that we recognise opportunities for improvement and work collaboratively to implement them.
The central point in the claims and repair management supply chain for our customers
Our Claims Management System (CMS) can connect to any platform, combining claims progress, data, and documentation
We collaborate to create a single fleet management solution that includes fleet and insurance teams, and third-party technology such as telematics and cameras
3 - Focused on cost control
Managing costs on behalf of our customers is a high priority at sopp+sopp. This starts with providing a quality, accurate FNOL and ensuring a "right first time" repair deployment.
This is further supported by our in-house engineering team, proactive third-party intervention and tailored parts provision packages offered via Activate Parts.
4 - Continuous Business Improvement
Our Business Improvements Team operates across all Activate Group brands ensuring our commitment and investment in business and continuous improvement is embedded in everything we do.
By following a continuous cycle of education, testing and refinement, we develop a greater understanding of our customers across all internal teams and - by measuring customer satisfaction at regular milestones in the journey - identify areas that are performing well or need improving. This leads into the refinement stages of the process where we take our learnings and feed into our improvement strategy - continuously working to improve the quality of the solutions and services we provide.
“Everyone who interacts with Activate Group benefits from our data-driven, collaborative approach to business improvement. We focus on working together with our clients & colleagues to identify opportunities to refine and optimise our processes, and make active changes that deliver on their objectives, and improve customer outcomes.”
340+
partner repair network
20+
years of experience
150,000+
claims handled a year
Our People
Our people are the heart of our business. They deliver exceptional service to our customers, and we’re committed to helping them build their skills, and recognising their achievements.
We have a strong culture of striving for better in everything we do, and encourage team members to focus on their development from day one.
From our in-house training team, who deliver a full induction, to our people manager development programme, or the chance to work on a one-off project, there’s certainly plenty of opportunity to grow.
Everyone is different, and we don’t take a one size fits all approach. Our people have regular one-to-ones to celebrate their strengths and agree how to work on areas for development with a plan tailored to their personal goals.
Our Story
2003
sopp+sopp is founded to service national depots for a large supermarket
Number of employees: 2
Number of customers: 1
2007
Launched our first in-house claims management system (CMS) enabling more bespoke services
Number of employees: 6
Number of customers: 3
2009
Extended range of services to include 24/7/365 FNOL, and our car and van repair network
Number of employees: 20
Number of customers: 3
2012
Highly successful third-party intervention solution brought to market
Number of employees: 40
Number of customers: 8
2014
Launched video monitoring solution as customers moved into double figures
Number of employees: 60
Number of customers: 11
2017
sopp+sopp is acquired by Activate Group, and launches its own in-house parts division
*sopp+sopp reaches 100 employees*
Number of employees: 100
Number of customers: 27
2019
sopp+sopp’s self-owned Activate Accident Repair bodyshops are launched to the market
Number of customers: 37
2020
Launched innovative AutoFNOL solution utilising in-vehicle technology
Exceeded 200,000 claims processed within our self-developed CMS
Number of customers: 48
2021
sopp+sopp becomes carbon neutral, achieving PAS 2060 accreditation
Launched our mobile repair solution
Number of customers: 54
2022
Awarded Fleet Customer Partnership of the Year at the FleetNews Awards
Launched our self-developed digital damage assessment tool, Activate Assess
Number of customers: 78
2023
Launched our proprietary Electronic Notification of Loss (eNOL) solution, Activate Initiate
Launched our in-house Uninsured Loss Recovery provision
Number of customers: 89