Intelligent Triage & Smart Deployment
Delivering a quality repair that prioritises driver safety and vehicle compliance and minimises vehicle downtime and cost, starts with ensuring the vehicle is deployed to the right repair solution, first time.
At sopp+sopp, we achieve this through our intelligent triage and smart deployment solutions. We match a detailed understanding of the specific repair requirement, with the capability and real-time capacity of our repair solutions.
-
Embedded into the sopp+sopp FNOL process is the ability for drivers to submit images of vehicle damage. As a result, and in combination with other incident data captured, a quicker more accurate assessment of the vehicle can take place. This also includes the ability to identify total losses earlier and ensure they're settled efficiently without unnecessary repair network involvement.
With multiple repair solutions available within the network, drivers and fleets can be confident that the right decisions are made, first time.
-
sopp+sopp's proprietary Claims Management System utilises data, imagery, and the latest technology to capture comprehensive detail of vehicle damage post incident.
With a clear understanding of damage severity and incident details, our fully qualified and experienced in-house engineering team, liaise with operational teams to identify the most appropriate repair solution. This could range from a roadside repair, mobile repair, traditional repair or - if appropriate - a "repair your own" solution where parts are provided by group business Activate Parts directly to the fleet or driver to be repaired in-house, reducing cost and VOR time.
-
With the right repair solution identified and a real-time view of repair capacity and capability across the network, fleet operators can be confident that each vehicle is deployed with a focus on minimising vehicle downtime, inconvenience and cost while delivering a quality repair regardless of location and vehicle type.
We know that any vehicle downtime is a major inconvenience for fleets and - if not managed correctly - can become costly and impact service provision. That’s why we work in partnership with each customer to develop a deep understanding of their repair requirements and standards.
If you'd like to see how sopp+sopp's intelligent triage and smart deployment solutions can benefit your fleet, please get in touch below.
Discover All our Fleet Management Services
-
![]()
First Notification of Loss
UK-based fleet FNOL service, tailored to the specific complexities and reporting requirements of our commercial customers.
-
![]()
Commercial Vehicle Recovery
Our fully-managed, integrated vehicle recovery service comes as standard alongside our in-house FNOL solution, providing 24/7/365 support for drivers at the roadside.
-
![]()
In-vehicle Video Monitoring
Partnering with industry-leading providers of telematics & camera solutions to enable data-driven incident reporting, third-party intervention, liability assessment, and risk management.
-
![]()
Third-Party Intervention
Our dedicated Third-Party team provide an empathetic, brand-centric intervention service - with a focus on swift engagement, and effective cost control for our fleet customers.
-
![]()
Smart Repair Deployment
sopp+sopp have a comprehensive triage and deployment process designed to get fleet vehicles back on the road swiftly, while also actively controlling the cost of repair.
-
![]()
Effective Repair Management
sopp+sopp’s dedicated, in-house repair management team works proactively on behalf of our customers to reduce vehicle downtime once a repair has been deployed.
-
![]()
In-House Repair Engineering
Our in-house engineering team is comprised of over 60 engineers, who validate all estimates to control costs, support sustainability targets, and drive down key-to-key durations.
-
![]()
Uninsured Loss Recovery
sopp+sopp’s Uninsured Loss Recovery service supports our fleet customers in limiting non-fault claims expenditure, by seeking to recover all eligible losses from the at-fault insurer.
-
![]()
De-Fleeting & End-of-Lease
sopp+sopp have extensive experience in providing support for customers when de-fleeting vehicles, covering both owned and leased assets which have reached the end of their service.
-
![]()
Unreported Claims Mitigation
sopp+sopp’s unreported claims management service helps our fleet customers to minimise both the reputational and financial impact of unreported third-party incidents.
-
![]()
Post-Incident Administration
Our dedicated fleet admin team are supported by our self-developed claims technologies, helping to facilitate automation and increase accuracy throughout everyday claims processes.
