Third-Party Intervention & Settlement Service for Fleets
sopp+sopp’s in-house Third-Party Intervention service operates 24 hours a day, 365 days a year. This round-the-clock capability enables us to make immediate contact with third parties, no matter when the incident took place.
This strengthens our ability to mitigate the costs and reputational risks associated with at-fault fleet incidents, ensuring your fleet is covered against all exemptions and complexities arising from at-fault claims.
Our dedicated third-party team work to ensure all third parties are engaged swiftly and empathetically, helping your fleet to control reputational risk, and gain control over third-party repairs & mobility.
Effective Reputation Management
Engaging with third-parties empathetically and professionally, through a centralised team, to protect your brand’s reputation.
Managed In-House from Capture to Settlement
Managing third-party claims end-to-end, in-house - from identifying and capturing TPs, to reaching full and swift settlement.
Minimise Costs with Swift Intervention
Swift third-party intervention enables us to minimise and control at-fault claims costs for your fleet, helping you reduce total claims & repair outlay.
Trusted by a Range of Leading Commercial Fleets…
Third-Party Capture, Engagement, and Claims Settlement
Our dedicated Third-Party team provide an empathetic, brand-centric intervention service for our fleet customers - with a focus on swift engagement, best-practice dispute management, and reputational protection.
-
Swift & accurate third-party capture is embedded throughout our accident management service. Our FNOL processes, including our digital eNOL solution, focus on ensuring third-party information is captured quickly and accurately the first time around, as well as collating supporting visual evidence from step one to support comprehensive liability assessment.
-
We engage with third-parties swiftly and empathetically, ensuring costs are minimised and controlled effectively, while retaining our focus on brand & reputation management for our fleet customers.
-
Our third-party team work fast to ensure third parties are captured and engaged before they incur any out-of-network costs, helping our fleet customers to regain control over at-fault claims outlay, and ensure third-parties are placed swiftly into their preferential courtesy vehicle and repair routes.
-
Our third-party intervention process is supported by in-system workflows, tasks, and processes, which ensure the correct routes of capture, engagement, and intervention are followed quickly and consistently for every appropriate claim.
At-fault claims are flagged to our team automatically based on the liability tag generated against the claim in our proprietary CMS, allowing them to act quickly to identify, capture, and engage non-fault parties.
Discover All our Fleet Management Services…
-
![]()
First Notification of Loss (FNOL)
Our UK-based fleet FNOL service is tailored to the bespoke complexities and reporting requirements of our commercial fleet customers, and the preferences of their drivers.
-
![]()
Managed Vehicle Recovery Service
Our fully-integrated vehicle recovery service comes as standard alongside our in-house FNOL solution, providing 24/7/365 support for vehicles of all sizes & fuel types.
-
![]()
In-vehicle Video Monitoring Solutions
Harnessing in-vehicle telematics & camera technology to enable data-driven incident reporting, third-party intervention, liability assessment, and risk management.
-
![]()
Third-Party Intervention (TPI)
Our dedicated Third-Party team provide an empathetic, brand-centric intervention service - focused on swift engagement, reputation management, and cost control.
-
![]()
Intelligent Repair Deployment
sopp+sopp have a comprehensive triage and deployment process designed to get fleet vehicles back on the road swiftly, while also actively controlling the cost of repair.
-
![]()
Effective Repair Management
sopp+sopp’s dedicated, in-house repair management team works proactively on behalf of our customers to reduce vehicle downtime once a repair has been deployed.
-
![]()
In-House Engineering Division
Our in-house engineering team is comprised of over 60 engineers - validating all estimates to control costs, support sustainability targets, and drive down key-to-key durations.
-
![]()
Uninsured Loss Recovery (ULR)
Our Uninsured Loss Recovery service supports fleets in minimising non-fault claims expenditure, by seeking to recover all eligible losses from the at-fault insurer.
-
![]()
De-Fleeting & End-of-Lease Management
We have extensive experience providing support for customers when de-fleeting vehicles, for both owned and leased assets which have reached the end of their service.
-
![]()
Unreported Claims Management
sopp+sopp’s unreported claims management service helps our fleet customers to minimise both the reputational and financial impact of unreported third-party incidents.
-
![]()
Post-Incident Admin & Investigations
Our dedicated fleet admin team are supported by our proprietary claims technologies, facilitating automation and higher accuracy throughout everyday claims processes.
