Repair Management Service for Fleets
sopp+sopp’s repair management solution handles all the intricacies, communications, and exemptions your fleet may experience during the repair process - allowing fleet managers to focus on their core business objectives, rather than being hampered with repair admin.
Our in-house repair management team work proactively, on your behalf, to reduce vehicle downtime, and control repair costs, by ensuring service standards are adhered to throughout the process.
We achieve this through intuitive workflow integrations in our proprietary Claims Management System, and a robust exemption management process - both confugured to optimise service delivery, and reduce repair durations.
Your fleet gets total visibility on repair progression, with real-time status updates tailored to your communication requirements, while sopp+sopp handles all the intricacies of vehicle repair management.
Real-Time Repair Process Insights
We monitor actionable, real-time insights on repairer performance to highlight challenges, and make data-driven optimisations.
Keeping your Fleet’s Drivers In-the-Loop
We deliver real-time repair process insights to ensure your drivers remain in-the-loop throughout every step of their repair journey.
Reducing Post-Incident Vehicle Downtime
Effective repair management helps us to actively minimise post-incident vehicle downtime, and get your vehicles back on the road quickly.
Trusted by a Range of Leading Commercial Fleets…
Efficiency-focused fleet repair management…
sopp+sopp’s in-house repair management solution allows our fleet customers to focus on their core business objectives, while we handle all the intricacies, exemptions, and optimisations throughout the process.
This helps fleets to minimise post-incident vehicle downtime, while maximising repair process transparency for their operational team, and their drivers.
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As the appointed partner for multiple commercial vehicle fleets, sopp+sopp are experienced in providing repair solutions across a wide and diverse mix of specialist vehicles.
Repairs for modified vehicles, refrigerated bodies, specialist chassis and cab repairs are effectively managed by our dedicated team. This capability to offer repairs across all types of specialist and commercial vehicles is made possible due to close partnerships with manufacturers and bodybuilders across the UK and Europe.
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We work collaboratively between repair partners and our internal teams, embedding a proactive “problem-solving" approach when faced with a delay.
Through our MI platform, all instances of repair period delays are visible in real-time and efficiently managed by our network performance team. This provides a granular view of performance insights, identifying opportunities for improvement and risk mitigation. Furthermore, this allows us to benchmark best-in-class across all repair methods and partner solutions.
With established lines of engagement into our network and integration into the estimation and repair process, Activate Parts provide streamlined parts ordering, which means repair partners - if experiencing delays in sourcing elsewhere - can have parts within 24 hours, direct to their location. This helps reduce parts associated repair delays and, as a result, enhances the repair performance outcomes for our fleet customers.
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sopp+sopp has dedicated teams in place to expedite repair progression and reduce vehicle downtime by intensively managing repair periods. Our repair management teams utilise our CMS to manage repairs by exception, maintaining a focus on key information, such as repair journey dates, that are required to progress a claim.
Our dedicated network management team, work in close collaboration with our network repairers, to manage and monitor performance against required service levels, as well as carrying out regular audits to ensure adherence to quality and compliance standards.
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sopp+sopp’s comprehensive UK-wide commercial vehicle repair network offers fleets the maximum level of capacity, capability, and support.
Our repair partners are experienced in dealing with all levels of damage including ‘heavy’ HGV damage, and receive all kinds of vehicles and trailers from all over the UK.
Discover All our Fleet Management Services…
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First Notification of Loss (FNOL)
Our UK-based fleet FNOL service is tailored to the bespoke complexities and reporting requirements of our commercial fleet customers, and the preferences of their drivers.
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Managed Vehicle Recovery Service
Our fully-integrated vehicle recovery service comes as standard alongside our in-house FNOL solution, providing 24/7/365 support for vehicles of all sizes & fuel types.
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In-vehicle Video Monitoring Solutions
Harnessing in-vehicle telematics & camera technology to enable data-driven incident reporting, third-party intervention, liability assessment, and risk management.
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Third-Party Intervention (TPI)
Our dedicated Third-Party team provide an empathetic, brand-centric intervention service - focused on swift engagement, reputation management, and cost control.
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Intelligent Repair Deployment
sopp+sopp have a comprehensive triage and deployment process designed to get fleet vehicles back on the road swiftly, while also actively controlling the cost of repair.
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Effective Repair Management
sopp+sopp’s dedicated, in-house repair management team works proactively on behalf of our customers to reduce vehicle downtime once a repair has been deployed.
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In-House Engineering Division
Our in-house engineering team is comprised of over 60 engineers - validating all estimates to control costs, support sustainability targets, and drive down key-to-key durations.
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Uninsured Loss Recovery (ULR)
Our Uninsured Loss Recovery service supports fleets in minimising non-fault claims expenditure, by seeking to recover all eligible losses from the at-fault insurer.
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De-Fleeting & End-of-Lease Management
We have extensive experience providing support for customers when de-fleeting vehicles, for both owned and leased assets which have reached the end of their service.
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Unreported Claims Management
sopp+sopp’s unreported claims management service helps our fleet customers to minimise both the reputational and financial impact of unreported third-party incidents.
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Post-Incident Admin & Investigations
Our dedicated fleet admin team are supported by our proprietary claims technologies, facilitating automation and higher accuracy throughout everyday claims processes.
