sopp+sopp work with our fleet customers to tailor dynamic FNOL questions and reporting to their specific needs. This includes using preferred customer terminology and structuring the FNOL journey to capture specific incident details which avoid the need for further calls or follow up requests. This fully-managed "One Call" reporting solution provides each fleet with an efficient, unified reporting framework designed to capture incident details quickly and accurately.

To ensure a successful roll out of these services, sopp+sopp provide virtual or in-person training and briefing packs to support fleets in spreading awareness and education across their drivers. This results in a more effective onboarding and increased adoption rate, providing easy-to-follow operating procedures for drivers at the roadside.

The speed at which an incident is reported has a considerable impact on the overall claim's expenditure. As reporting times increase, the data accuracy and quality of an FNOL is significantly reduced.

To combat this, sopp+sopp have an established process in place which - through close collaboration with our fleet customers - maximises early reporting opportunities, making it easier for drivers to report an incident at the scene or when safe to do so.

sopp+sopp have embraced the technological advancements in AI and in-vehicle technology to further improve incident reporting times by integrating hardware agnostic, automated real-time crash detection into the FNOL process. This results in the pre-population of the FNOL questionnaire with data directly from the installed device enabling a more immediate pro-active communication out to the driver to complete the FNOL process.

Accurate and consistent data capture is not only critical to faster, improved claim settlement and defensibility, it also underpins data analytics strategies through the provision of actionable insights which help identify trends, manage risk, and inform business decisions.

sopp+sopp's proprietary Claims Management System - which enables our FNOL to be fully customised to each fleet’s needs - supports the capture of accurate incident data at FNOL using dynamic filtering to ensure the right questions are being asked at the right time.

Data capture and accuracy is further enhanced with integrations into fleet-specific data sources, as well as packaged integrations into industry standard platforms, and in-vehicle telemetry devices.