We work with our fleet customers to tailor bespoke, dynamic FNOL question sets to meet their unique reporting requirements.

This includes incorporating preferred terminology, including prompts for specific incident information, and structuring the FNOL journey to mirror the processes & procedures they and their drivers are familiar with.

Thanks to our drag-and-drop question set builder, FNOL Studio, incident reporting questionnaires can be changed and amended incredibly quickly, and rolled out across all touchpoints - including both telephone and eNOL - instantly.

This enables us to deliver a 'one-call', right-first-time incident reporting solution, ensuring relevant incident data is captured accurately and in sufficient detail the first time around, minimising the need for further calls or follow-ups.

Our self-developed Electronic Notificaiton of Loss (eNOL) solution, Activate Initiate, enables drivers to report incidents quickly and accurately using their mobile device.

The digital process is mapped to mirror your telephone FNOL process, facilitating familiarity for your drivers, and ensuring incident data is captured consistently across all channels.

The eNOL application guides drivers to submit incident details, and upload images of the vehicle to support triage. We can even integrate with onboard telematics & camera providers to automatically capture the vehicle's live location, and supporting video/image evidence as soon as the incident occurs.

With native integrations for industry-specific platforms, and APIs to retrieve relevant information from customer data sources, each of our fleet customers is guaranteed accurate, business and sector relevant, real-time FNOL data - specific to their incident management needs.

With a library of APIs available for integration, completed FNOL documentation is distributed immediately, providing instant notification to all key stakeholders.

To ensure seamless roll-out of our FNOL service, we deliver driver-focused training and engagement programmes to speed up adoption, ensure reporting processes are understood, and make sure drivers are confident in using our service at the roadside.

All FNOL data can be exported & monitored easily to identify trends in incident type, reporting turnaround, location, and much more.

This enables our fleet customers to identify emerging challenges, obstacles, and opportunities proactively, and work with our accident management specialists to alleviate them.

We report service performance data at whatever frequency, and through whatever medium, best suits your fleet - allowing you to remain in-the-loop with all intricacies of the accident management process.