sopp+sopp launches Electronic Notification of Loss (eNOL) solution
sopp+sopp, the fleet accident management specialist, has launched Activate Initiate - a new eNOL app to improve incident reporting times and drive claims efficiency.
The white-label app will help to control claims costs and reduce off-road time by enabling drivers to submit quick, accurate incident reports as soon as an incident occurs.
Callum Langan, Managing Director, sopp+sopp said: “Our data shows that faster incident reporting times significantly improve claim outcomes.
“Information and images captured at the scene of an incident support repair triage, early total loss identification, liability, and engineering assessments, providing an efficient start to the repair process, ultimately reducing off-road time.
“Plus, quicker reporting times significantly improve third-party capture rates, helping to control claim costs.”
The web-app promotes faster incident reporting by making it as simple as possible to complete at the scene. There’s no need to pre-install and nothing to download, the app can be accessed through a link or by scanning a QR code in the vehicle. It can also integrate with existing driver communication tools to bring everything together in one place.
Once open, the app guides users through a series of straightforward questions and supports them to take useful images that are automatically uploaded to sopp+sopp’s claims management system.
The business’ 24/7 claims handling team use the eNOL information as the basis for a follow-up call, asking additional questions on the specific circumstances of the incident, and clarifying details where necessary.
Callum Langan
Callum continues: “We recognise the importance of recording full, accurate information at first notification of loss (FNOL).
“The app makes it easy for drivers to report an incident, and the details are reviewed by our highly-trained claims handlers. They follow up on any incomplete or unclear information to support right-first-time decisions and maximise repair efficiency.”
The app is already being used successfully by sopp+sopp’s fleet customers and will be rolled out to more fleets over the months ahead.
Activate Initiate was developed by sopp+sopp’s parent company, Activate Group, as part of its technology roadmap, and provides fleet managers with a wealth of incident reporting data to drive continuous improvement.
Supported by the Group’s unique FNOL Studio integration, it’s quick and easy to amend the incident reporting process based on the insight provided, with no lengthy development time needed.
Pete Thompson, Director of Product for Activate Group explains: “Activate Initiate is a great example of how digital transformation can have a positive impact on the claims journey. We’ve worked with our fleet customers to understand their business goals, and our product roadmap is all about delivering tools that will help drive quicker, more accurate claims experiences for our customers.”