Introducing Activate Initiate - Electronic Notification of Loss (eNOL) for Fleets
Since 2003, sopp+sopp has specialised in providing customised accident management services to fleet operators and commercial insurers. Our 24/7 FNOL service underlines the importance of a robust incident reporting strategy, essential for operational efficiency and cost-effective claims management.
Throughout our many years working with fleets across all industries, one thing has always been clear - a strong incident reporting strategy is key to maintaining operational efficiency, and keeping claims costs down.
The goal lies in promoting fast, accurate, and user-friendly ways to report incident details as soon as possible after they occur. This is crucial for achieving right-first-time deployment of repair services, controlling costs through swift third-party capture, and minimising vehicle downtime.
That’s why our sister company, Activate Group, have launched Activate Initiate - a white-label incident reporting application for fleets and their drivers.
Initiate helps to promote a ‘hybrid’ approach to incident reporting, utilising digital solutions alongside existing telephone reporting to promote efficiency, and improve data accuracy.
Here we explain the key features and benefits of Activate Initiate, and how a hybrid FNOL/eNOL process can promote a faster, more efficient repair strategy.
What is Activate Initiate?
Activate Initiate is a digital incident reporting solution for fleets & insurers. The white-label web-app allows drivers & third parties to submit quick, accurate incident reports as soon as a collision occurs.
After they encounter an incident, drivers simply load the web app, and follow the form to submit details & images of the collision and associated damage.
This can either be done via a link, which loads the app within their mobile browser, or Initiate can be embedded within your existing fleet/insurance mobile apps or portals.
Once a digital incident report has been completed, the FNOL process can be finalised by a telephone agent, who will check details are correct, and progress the claim to the next stage.
This helps fleets to achieve a hybrid approach to incident reporting, combining digital and telephone reports to achieve a faster, more accurate FNOL process.
What does it do?
Here are some of the key features of Activate Initiate:
- Digitise your Incident Reporting Process
Activate Initiate makes it easy to achieve a more technology-led incident reporting process. Our white-label web-app is versatile, customisable, and easy to implement with your existing fleet management systems & operational processes.
Plus - it’s incredibly easy to use, with no install required, and simple instructions laid out in the web-app itself.
- White-label eNOL web-app for your drivers
The white-label eNOL (electronic Notification of Loss) application can be fully tailored to your brand persona and reporting requirements. It’s easy to customise, and provides a user-friendly, consistently branded interface for users.
- Drag & Drop question-set building with FNOL studio
Activate Initiate is powered by our new drag-and-drop FNOL/eNOL builder - FNOL Studio. This allows you to set/change the questions drivers are asked at incident reporting stage - and set any changes live in minutes!
- Capture images of vehicle damage & incident location
The web-app prompts drivers to upload images of vehicle damage using their smartphone, and select the exact location at which the incident occurred.
The interface guides them through which parts of the vehicle to photograph, ensuring the data captured is accurate and comprehensive - helping to inform triage and deployment decisions.
- Seamless integration with your systems & processes
Activate Initiate can be easily integrated with existing systems & processes, allowing you to set the eNOL application live quickly, and with minimal adaptations needed. This also allows data to flow between systems easily and accurately.
What are the benefits of digital FNOL (eNOL)?
Activate Initiate’s Electronic Notification of Loss (eNOL) solution brings a number of benefits to your incident reporting strategy, including:
- Faster, more accurate incident reporting
The eNOL web-app makes it quick and easy to report incidents as soon as damage occurs. There’s no need for any app downloads - Activate Initiate is completely web-based, making it easy for drivers to access and complete.
This increases both the speed and accuracy of incident reporting - helping to control costs through swift Third-Party capture, and promote right-first-time repair deployment through more qualitative incident data.
- Minimise vehicle downtime
Reducing vehicle downtime is a critical cost-control measure for fleets. By promoting fast and accurate incident reporting, Activate Initiate helps to promote quicker progression to repair, and more well-informed deployment decisions.
This helps to ensure repairs are completed quickly, and correctly the first time around - getting vehicles back on the road sooner.
- Swift third-party capture
eNOL helps to ensure that any third-parties are captured quickly and accurately. This is crucial for controlling the cost of at-fault claims, ensuring third-party vehicles are placed swiftly within your own repair network.
The advantages of fast third-party capture are clear - with our customers seeing an average saving of £1,500 per at-fault claim, thanks to their increased ability to control third-party costs.
- More accurate data to drive operational strategies
Activate Initiate provides you with a wealth of incident reporting data, helping you measure the performance of your processes, and make strategic operational changes.
This data can be easily exported, filtered, and analysed to gain both granular and top-level insights around the strength of your incident reporting process.
- Understand why incidents occur
Another advantage of eNOL data is its ability to highlight common incident causes - including how they occur, and any higher-risk travel times/locations.
This could enable you to identify common causes of collisions within your fleet, and educate drivers to highlight common risks, and prevent similar incidents in future.
- Faster triage & engineering decisions
The visual data captured through Activate Initiate is a powerful tool for assisting triage & engineering decisions.
This is key to promoting right-first-time repair deployment - getting vehicles placed effectively and repaired quickly the first time around.
- Quick & easy process changes
Our FNOL Studio integration makes it easy to make swift changes to your incident reporting process, and set these live immediately.
This enables fleets to adapt their question sets/reporting requirements whenever required, and run quick & effective test-and-learn activities.
It also saves hours in development time, meaning any changes can be actioned and set live incredibly quickly.
Introducing…
Activate Initiate - A Faster, Smarter FNOL Process
Want to know how Activate Initiate can help you to speed up incident reporting, control claims costs, reduce vehicle downtime, and promote data-driven operational decisions?
Get in touch with one of our team of fleet management specialists, who will guide you through everything you need to know about our intuitive eNOL application:
